Bold Wellness ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website at https://beboldwellness.com, our contact forms, our phone calls, and our SMS/text messaging program.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you voluntarily provide to us when you contact us, request a quote, schedule a showroom visit, or purchase a hot tub. This information may include:
- Name (first and last)
- Mobile phone number
- Email address
- Mailing or delivery address (when applicable)
- Information you provide in messages, comments, or service requests
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages viewed, through cookies and standard web analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, requests, and questions
- To provide quotes, pricing, and product information
- To schedule appointments, deliveries, and follow-ups
- To send appointment reminders and order/service updates
- To send promotional offers, sales notifications, and marketing communications (only if you have opted in)
- To improve our website, products, and customer service
- To comply with our legal and regulatory obligations
3. SMS / Text Messaging Program
Bold Wellness operates an SMS messaging program for the purposes of lead follow-up, appointment reminders, and marketing offers. By providing your mobile phone number and checking the SMS consent box on our contact form (or otherwise expressly opting in), you consent to receive recurring text messages from Bold Wellness at the mobile number you provided.
Message Frequency
Message frequency varies based on your interaction with us. You may receive messages related to your quote, appointments, deliveries, and occasional promotional offers.
Message and Data Rates
Message and data rates may apply. Your wireless carrier's standard messaging rates apply to all text messages sent and received. Bold Wellness is not responsible for charges from your wireless carrier.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive one final confirmation message and no further messages will be sent. You may also email spa@crg2.com or call (205) 671-3100 to request removal from our SMS list.
Help Instructions
For help or more information about our SMS program, reply HELP to any text message, or contact us at spa@crg2.com or (205) 671-3100.
Supported Carriers
Our SMS program is available on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Service providers: We may share information with trusted vendors who help us operate our business (for example, our CRM, email provider, payment processor, or delivery partners). These providers are contractually required to protect your information and use it only to provide services to us.
- Legal requirements: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Bold Wellness, our customers, or others.
- Business transfers: If Bold Wellness is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes secure data transmission (SSL/TLS), restricted access to systems containing personal data, and storage with reputable service providers.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and you provide your information to us at your own risk.
6. Data Retention
We retain personal information only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-out: Unsubscribe from SMS messages by replying STOP, or unsubscribe from emails by clicking the unsubscribe link in any marketing email.
To exercise any of these rights, contact us at spa@crg2.com or (205) 671-3100.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.
9. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may limit some functionality of the site.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated via our website or, where appropriate, by email or text message.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Bold Wellness
Alabaster, Alabama
Phone: (205) 671-3100
Email: spa@crg2.com
Website: https://beboldwellness.com